Planned Action Limited (the Company) takes your privacy very seriously.  The Company has adopted this Privacy Policy as we recognise the right of people to keep their personal information private.  This Privacy Policy covers the Company’s treatment of personally identifiable information that we collect or hold.

1. The information we collect:

When you visit, or register for services on our site the Company will collect general information about you, such as your name, address, contact details so the Company can contact you.  We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us.

2. How we use your information:

The Company will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy.  We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law.  Generally we will only use and disclose your personal information as follows:

  1. to establish and maintain your involvement with the Company, including providing you with regular correspondence;

  2. to provide the products or services you have requested from the Company;

  3. to answer your inquiry by post, telephone, mobile phone, fax as well as email;

  4. to assist us to make the Company’s sites, services and products more valuable to our community;

  5. for direct promotion of products or services and to keep you informed of new developments we believe may be of interest to you.  If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further promotional communications; and

  6. to different parts of the Company to enable the development and promotion of other products and services and to improve our general ability to assist Company attendees and the wider community.

The information you provide to us will be held on computers and may be accessed by or given to our staff for the purposes set out in this policy or for other purposes approved by you.  Our staff process information and provide support services on our behalf.  We do not pass any information to third parties, except where we are legally required to do so.

Your personal information will be kept strictly confidential.  It is never sold, given away, or shared with anyone, unless we're required to by law.

3. Access to your information

You can request access to the personal information that the Company holds about you by contacting the Company’s Privacy Officer as set out below.  We will provide you with access to your personal information unless we are legally authorised to refuse your request.  We may charge a reasonable amount for providing access.

If you wish to change personal information that is out of date or inaccurate at any time please contact us.  After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date.  If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.

We may refuse your request to access, amend or delete your personal information in certain circumstances.  If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.

4. Security

The Company will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date.  Personal information is stored in a secure server or secure files.

The Internet is not a secure method of transmitting information.  Accordingly, the Company cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.  We take security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  Your information will be held for a reasonable period or as long as the law requires.

5. Changes to this Privacy Policy

The Company may amend this Privacy Policy from time to time by having the amended version available at the information counters at the Company or on our website at www.plannedaction.com.  We suggest that you visit our website regularly to keep up to date with any changes.

6. Contacting us

If you would like any further information, or have any queries, problems or complaints relating to the Company’s Privacy Policy or our information handling practices in general, please contact our Privacy Officer by calling 01279 408 348 or writing to The Privacy Officer, Planned Action Limited, Unit 11 R024, Greenway, Harlow Business Park, Harlow, Essex CM19 5QB